Frequently asked questions

Yes — and we recommend it. Samples are £1.95 each and can be ordered directly from every wallpaper product page by choosing Sample instead of Roll.

Samples let you check colour, scale and paper finish in your own room before committing to full rolls.

Smooth Matt is clean and contemporary, Textured Matt adds a tactile finish and subtle depth, and Textured Lustre has a soft texture with a gentle lustre.

You can order any design as a sample in each finish if you would like to compare them side by side.

Screen settings and room lighting can change how colour appears, which is why we strongly recommend ordering a physical sample before placing a roll order.

Use our wallpaper calculator to estimate your quantity. If your room has unusual wall shapes, large windows or you are unsure about pattern repeat, contact us and we can help.

UK prices include VAT. For overseas orders, taxes and duties depend on the destination and are handled according to the rules for that country.

Yes. All of our wallpapers are paste-the-wall. Paste is applied directly to the wall, so there is no soaking or dwelling time before hanging the drop.

Full hanging instructions are supplied with your rolls.

A good quality premixed paste-the-wall adhesive is suitable. Always follow the adhesive manufacturer’s instructions and make sure the wall is properly prepared before hanging.

The repeat and match type for each design are shown on the product page. Allow for the stated repeat when calculating drops and trimming each length.

Contact us as soon as possible with your order number and the number of additional rolls required.

Because wallpaper is printed to order, a perfect batch match cannot always be guaranteed. We retain print references and will match additional rolls to the original order as closely as possible.

The surface should be clean, dry, smooth and evenly absorbent. Remove loose material, fill and sand imperfections where required, and make sure any fresh plaster or highly porous surface is correctly sealed before hanging.

Our wallpapers are printed to order. The current estimated arrival time is shown during the buying journey and at checkout. If you are working to a fixed installation date, please contact us before ordering.

Delivery cost depends on your destination and the size of your order. The correct rate is calculated during checkout before payment.

Yes. We ship internationally to many destinations. Select your country at the top of the site or enter your delivery address at checkout to see the available options and pricing.

Where import taxes or duties apply, they are normally the responsibility of the recipient/importer and are set by the destination country. Your courier or local customs authority can provide more information.

Please contact us as soon as possible with your order number, a description of the issue and clear photos where relevant. We’ll review it with you and advise the next step.

Return eligibility depends on the product and circumstances. Please read our Refund Policy before returning anything, and contact us first so we can make sure your return is handled correctly.

Because products are printed to order, please contact us immediately if you need to change or cancel an order. We can only make changes if production has not progressed too far.

Our wallpapers use FSC-certified, PVC-free papers and are printed to order using water-based inks. You can read more on our Sustainability page.

Yes. Approved professional customers can access our trade programme, including 15% trade pricing on eligible full-price wallpaper rolls and additional project support.

View the Trade Account page and apply here.

In many cases, yes. Because we design and print in-house, we can discuss custom colour requirements for trade, commercial and larger projects. Contact us with your brief.

Yes. Send us the design, approximate quantities, destination and any deadline or specification requirements. Approved trade customers can also use their trade account for ongoing projects.