Refund policy

Refund policy

We hope you will be delighted with your purchase. If you are a consumer who has ordered a standard product online and you change your mind, please tell us within 14 days of receiving your goods that you wish to cancel your order. You then have a further 14 days to return the goods to us.

Standard products selected from our normal range of designs, colours and finishes are not treated as bespoke simply because they are printed or made after you place your order.

Condition of returned goods
Goods should be returned in a resaleable condition. You may inspect them as you reasonably would in a shop, but we may make a deduction from the refund if their value has been reduced by handling beyond what is necessary to establish their nature, characteristics and functioning. Wallpaper that has been cut, hung or otherwise used may therefore have a reduced or no resale value.

Return postage
You are responsible for the cost of returning goods when you are cancelling because you have changed your mind. If the goods are faulty, damaged or not as described, please contact us and we will arrange the appropriate remedy in line with your statutory rights.

Refunds
For an eligible cancellation, we will refund the price of the returned goods and the cost of our standard outbound delivery service. If you chose a more expensive delivery option, we are not required to refund the additional cost above our standard delivery charge.

Refunds are normally made within 14 days of receiving the returned goods, or receiving evidence that they have been sent back if earlier.

Custom and personalised products
Goods made to your individual specification or clearly personalised may be excluded from the statutory change-of-mind cancellation right. This does not affect your rights if an item is faulty, damaged or not as described.

Please contact us before sending a return.

Returns should be sent to:
The Wallcovering Co - Returns
Unit 7, Heather Close
Lyme Green Business Park
Macclesfield
Cheshire
SK11 0LR